Managing your handsets

Adding a new handset
To add a new handset to your project, simply go to the Handsets tab and select 'Add a new handset' at the top of the page. There are two ways to a...
Fri, 9 Nov, 2018 at 4:13 PM
What is a "handset identifier"?
When manually adding a handset to your account, you'll need to provide the handset's identifier - this is either the handset's IMEI (if it ha...
Fri, 9 Nov, 2018 at 4:18 PM
Filtering and editing handsets
In the Handsets tab, all the handsets that have been added to your account will be listed under 'Manage Handsets'. Using filters, you can search f...
Fri, 9 Nov, 2018 at 4:26 PM
Bulk handset actions
If you have the correct permissions, you can perform certain actions to multiple handsets at once. These bulk actions are limited to 1000 handsets at a time...
Fri, 9 Nov, 2018 at 4:14 PM
Enabling/disabling handsets
There is a limit on the number of handsets that can be enabled on your account depending on the plan you are on. To help you stay within your handset limits...
Mon, 10 Sep, 2018 at 4:24 PM
Mobenzi Lockdown overview
Mobenzi Lockdown is an optional add-on that can be used to restrict what a fieldworker can access outside of the Mobenzi Gateway application.  Account O...
Thu, 11 Oct, 2018 at 1:44 PM
Setting up Lockdown on a handset for the first time
Mobenzi Lockdown is an optional add-on that can be purchased by your Account Owner. It can be used to restrict what a fieldworker can access outside o...
Wed, 14 Nov, 2018 at 12:51 PM
Activating and deactivating Lockdown
Once Mobenzi Lockdown has been purchased as an add-on by your Account Owner, console users with the correct permissions can manage whether handsets should...
Wed, 14 Nov, 2018 at 12:54 PM
Temporarily deactivating Lockdown
On occasion, you may find it necessary to allow a fieldworker to temporarily access their handset's settings or other apps (e.g. let them join a new Wi...
Wed, 14 Nov, 2018 at 1:09 PM
Using the handset setup wizard
The handset setup wizard simplifies the process of adding a handset to a project, linking it to a fieldworker and (optionally) automatically assigning speci...
Mon, 12 Nov, 2018 at 11:11 AM