FAQ

I forgot my password. How do I reset it?
If you forgot your password, you can easily reset it:  Open the Mobenzi log in page (by entering https://console.mobenzi.com/ in your web browser) and s...
Mon, 3 Jun, 2019 at 3:32 PM
What is the quick-switch menu?
The quick-switch menu is the fastest way to access and create projects and forms. It can be accessed by clicking on the menu icon located at the top left of...
Thu, 27 Jun, 2019 at 4:01 PM
How do I upgrade to the latest version of the Gateway Android app?
Information about the latest Gateway version and how to download it can be found in the Help module that you can access from the home screen of the app. ...
Tue, 13 Aug, 2019 at 5:50 PM
Capturing GPS - tips and troubleshooting
GPS coordinates can be captured when collecting data using the Mobenzi mobile app. The Mobenzi app simply requests location data directly from the handset. ...
Fri, 11 Oct, 2019 at 11:50 AM
What payment options are available?
Payment can be made by credit/debit card or, for some plans, by bank transfer (EFT). When selecting to upgrade to a paid plan, you will be requested to choo...
Thu, 27 Jun, 2019 at 12:10 PM
What is a "handset identifier"?
When manually adding a handset to your account, you'll need to provide the handset's identifier - this is either the handset's IMEI (if it ha...
Mon, 13 May, 2019 at 2:34 PM
What is my handset sync status?
In the top-left corner of your handset screen, there will always be a Mobenzi Gateway icon (G), and this icon will change colour from time to time. ...
Fri, 13 Sep, 2019 at 2:48 PM
What are pending uploads? [Legacy article]
Please note: this is a legacy article which refers to features or aspects of our tools which have been or will be phased out in the future.   'Pending ...
Mon, 28 Oct, 2019 at 1:35 PM
What does 'Server error: Invalid Token' mean and how do I fix it? [Legacy article]
Please note: this is a legacy article which refers to features or aspects of our tools which have been or will be phased out in the future.   This error occ...
Mon, 28 Oct, 2019 at 1:35 PM