FAQ
If you forgot your password, you can easily reset it: Open the Mobenzi log in page (by entering https://console.mobenzi.com/ in your web browser) and s...
Mon, 3 Jun, 2019 at 3:32 PM
The quick-switch menu is the fastest way to access and create projects and forms. It can be accessed by clicking on the menu icon located at the top left of...
Thu, 27 Jun, 2019 at 4:01 PM
Information about the latest Gateway version and how to download it can be found in the Help module that you can access from the home screen of the app. ...
Tue, 13 Aug, 2019 at 5:50 PM
Payment can be made by credit/debit card or, for some plans, by bank transfer (EFT). When selecting to upgrade to a paid plan, you will be requested to choo...
Thu, 27 Jun, 2019 at 12:10 PM
When manually adding a handset to your account, you'll need to provide the handset's identifier - this is either the handset's IMEI (if it ha...
Mon, 13 May, 2019 at 2:34 PM
This error occurs when the Mobenzi mobile app is deleted (uninstalled) from a handset and then re-installed. For security reasons, a token is automatically ...
Thu, 2 May, 2019 at 12:09 PM
In the top-left corner of your handset screen, there will always be a Mobenzi Gateway icon (G), and this icon will change colour from time to time. ...
Fri, 13 Sep, 2019 at 2:48 PM