FAQ
If you forgot your password, you can easily reset it: Open the Mobenzi log in page (by entering https://console.mobenzi.com/ in your web browser) and s...
Mon, 3 Jun, 2019 at 3:32 PM
Collecting data via Mobenzi web forms can be re restricted to data collectors that are assigned to the form. This will require data collectors to enter a un...
Wed, 30 Jun, 2021 at 11:43 AM
If you have already downloaded and installed the Mobenzi Gateway mobile app, you can easily check what version you are running, and upgrade to the latest ve...
Tue, 7 Jan, 2020 at 1:01 PM
We recommend using one of the following web browsers when using the Mobenzi tools: Google Chrome (version 57 or later) Microsoft Edge (version 12 or late...
Tue, 7 Jan, 2020 at 12:33 PM
The handset's identifier may be requested by a Mobenzi agent to assist with troubleshooting handset related queries. The handset's identifier ...
Tue, 22 Jun, 2021 at 6:19 PM
Choosing a handset for your field team’s data collection can be tough. There are so many different handsets and manufacturers all with different features an...
Tue, 8 Jun, 2021 at 10:30 AM
The quick-switch menu is the fastest way to access and create workspaces and forms. It can be accessed by clicking on the menu icon located at the top left ...
Wed, 30 Jun, 2021 at 2:18 PM
The Mobenzi Android mobile app supports offline data collection. Once connected (via wifi or mobile data) submissions will upload automatically in the backg...
Wed, 30 Jun, 2021 at 11:45 AM
Payment can be made by credit/debit card or, for some plans, by bank transfer (EFT). When selecting to upgrade to a paid plan, you will be requested to choo...
Thu, 27 Jun, 2019 at 12:10 PM
GPS coordinates can be captured when collecting data using the Mobenzi mobile app. The Mobenzi app simply requests location data directly from the handset. ...
Fri, 11 Oct, 2019 at 11:50 AM