FAQ

I forgot my password. How do I reset it?
If you forgot your password, you can easily reset it:  Open the Mobenzi log in page (by entering https://console.mobenzi.com/ in your web browser) and s...
Mon, 3 Jun, 2019 at 3:32 PM
What is the quick-switch menu?
The quick-switch menu is the fastest way to access and create projects and forms. It can be accessed by clicking on the menu icon located at the top left of...
Thu, 27 Jun, 2019 at 4:01 PM
What payment options are available?
Payment can be made by credit/debit card or, for some plans, by bank transfer (EFT). When selecting to upgrade to a paid plan, you will be requested to choo...
Thu, 27 Jun, 2019 at 12:10 PM
What is a "handset identifier"?
When manually adding a handset to your account, you'll need to provide the handset's identifier - this is either the handset's IMEI (if it ha...
Mon, 13 May, 2019 at 2:34 PM
What does 'Server error: Invalid Token' mean and how do I fix it?
This error occurs when the Mobenzi mobile app is deleted (uninstalled) from a handset and then re-installed. For security reasons, a token is automatically ...
Thu, 2 May, 2019 at 12:09 PM