FAQ
If you forgot your password, you can easily reset it: Open the Mobenzi log in page (by entering https://console.mobenzi.com/ in your web browser) and s...
Mon, 3 Jun, 2019 at 3:32 PM
Collecting data via Mobenzi web forms can be re restricted to fieldworkers that are assigned to the form. This will require fieldworkers to enter a unique c...
Sat, 16 May, 2020 at 12:41 PM
If you have already downloaded and installed the Mobenzi Gateway mobile app, you can easily check what version you are running, and upgrade to the latest ve...
Tue, 7 Jan, 2020 at 1:01 PM
We recommend using one of the following web browsers when using the Mobenzi tools: Google Chrome (version 57 or later) Microsoft Edge (version 12 or late...
Tue, 7 Jan, 2020 at 12:33 PM
Payment can be made by credit/debit card or, for some plans, by bank transfer (EFT). When selecting to upgrade to a paid plan, you will be requested to choo...
Thu, 27 Jun, 2019 at 12:10 PM
When manually adding a handset to your account, you'll need to provide the handset's identifier - this is either the handset's IMEI (if it ha...
Mon, 13 May, 2019 at 2:34 PM
GPS coordinates can be captured when collecting data using the Mobenzi mobile app. The Mobenzi app simply requests location data directly from the handset. ...
Fri, 11 Oct, 2019 at 11:50 AM
Choosing a handset for your field team’s data collection can be tough. There are so many different handsets and manufacturers all with different features an...
Thu, 11 Jun, 2020 at 1:21 PM
The quick-switch menu is the fastest way to access and create projects and forms. It can be accessed by clicking on the menu icon located at the top left of...
Wed, 26 Feb, 2020 at 3:21 PM
In the top-left corner of your handset screen, there will always be a Mobenzi Gateway icon (G), and this icon will change colour from time to time. ...
Fri, 13 Sep, 2019 at 2:48 PM