In the top-left corner of your handset screen, there will always be a Mobenzi Gateway icon (G), and this icon will change colour from time to time.





This is what each colour indicates:


1. Offline with pending sync data

If the G is red, it means that your handset is currently offline and you have pending uploads/downloads. 




Your handset could be offline for any one of the following reasons:

  • There is no data/airtime on the handset
  • The handset is not connected to WiFi
  • Flight mode has been enabled on the handset
  • Mobile data has been turned off on the handset
  • You are in an area with little to no connectivity



2. Offline with no pending sync data


If the G is yellow, it means that your handset is currently offline, but you do not have any pending uploads/downloads. 




3. Online with pending sync data 


If the G is white, it means that your handset is online and syncing with the Mobenzi server.




4. Online with no pending sync data


If the G blinks between white and green, it means that your handset is online and up to date. There would be no pending uploads/downloads now.