Users subscribed to the Standard plan or above, can communicate directly with team members by sending a message from the web console. Fieldworkers can access messages from the Notifications module on the mobile app. 

There are two options when sending messages to your field team: 


Note: Fieldworkers require Gateway v80 or above to receive messages and notifications. Steps to upgrade to the latest version of the Mobenzi mobile app are covered here.


Communicate with an individual user

  1. Go to the "Teamtab and select the team member you want to send a message to.
  2. On their profile, under the "Actions" section in the panel on the right, select "Communicate". 
  3. Type your message and click "Send".


Note: Messages are limited to 1000 characters and media/hyperlinks cannot be sent via the communicate feature.








Note: If there are no handsets assigned to the fieldworker, the option to send a message using the 'Communicate' feature will be disabled.




Communicate with multiple people (bulk messaging)


You can communicate with all users assigned to a specific form:

  1. Select the relevant form and go to the form's "Overview" tab. 
  2. From the panel on the right, select "Communicate"  under the "Fieldworkers" section.
  3. Type your message in the space provided and click "Send". The message will be sent to all fieldworkers assigned to the form.


Note: Messages are limited to 1000 characters and media/hyperlinks cannot be sent via the communicate feature.






In addition to direct messages that can be sent to your team via the mobile app, users will be notified when a form is assigned/unassigned or when a new version of a form is published. These notifications are automatically sent to fieldworkers and will appear in the app under "Notificationsalong with an alert in the handset's notification tray. When a new message or notification is received, the icon will update to indicate an unread message.


Note: Fieldworkers cannot respond to messages or notifications from the app.