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Upgrade Mobenzi Gateway platform and Mobenzi Researcher plugin

Reference Number: AA-00846 Last Updated: 2017-08-10 13:56

It is critical to upgrade the Mobenzi Researcher plugin, as well as Mobenzi Gateway, on a regular basis to ensure the device has the latest bug fixes and features.

To upgrade the Mobenzi Researcher plugin, follow the steps below:

1. Open "Mobenzi Gateway" and select "Help".


2. Select "Tech Support".


3. Select "My device info" and select "Download latest version":  Note: the button will only appear if the latest version of the Mobenzi Researcher plugin is not already installed.


4. Select "Install" and then "Done"


5. To upgrade Mobenzi Gateway, follow the steps outlined above: select "My device info" and select "Download latest version", this time for Mobenzi Gateway (see image below):  Note: the button will only appear if the latest version of Mobenzi Gateway is not installed.


6. Select "Install" and then restart Gateway (it will automatically close as part of the installation).


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