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Contacting Mobenzi support

Reference Number: AA-00233 Last Updated: 2016-01-04 12:35

If you need assistance, email your query to In your email please provide:

  • Detailed information about your issue or question
  • Your name and the name of your organisation and project/study
  • The details of the handset/device (mobile number, asset code, IMEIwhich you need assistance with (if applicable to your support request)
  • A phone number we can call you on if we need to
Upon receipt of your email, you will receive a case number automatically within a few minutes.  A member of our support team will generally respond within one business day (Monday - Friday, 08h00 - 17h00 GMT+2). We may respond via email or telephone - depending on the nature of your request.

If no one has contacted you after one business day, you can call our support team on +27 31 940 7330. Please ensure you have your case number at hand.

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