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Contacting Mobenzi support

Reference Number: AA-00233 Last Updated: 2018-05-08 12:59

If you need assistance, email your query to In your email please provide:

  • Detailed information about your issue or question
  • Your name and the name of your organisation and project/study
  • The details of the handset/device (mobile number, asset code, IMEI) that you need assistance with (if applicable to your support request)
  • A phone number we can call you on if necessary
Upon receipt of your email, you will receive a case number automatically within a few minutes.  A member of our support team will generally respond within one business day (Monday - Friday, 08h00 - 17h00 GMT+2). 

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